Whether you are going on a city break, long holiday, or business trip; delayed flights or cancellations can be inconvenient. In addition to the inconvenience, delayed or canceled flights can also mean that you now have extra expenses or that you did not reach any further bookings that you have made such as the booking of a hotel room. During Covid-19, many have not even gotten their money back for their canceled flight. It is important to know that all flights (including Lufthansa flights) that prevent you as a passenger from arriving at your destination on time with a delay of more than 3 hours are entitled to compensation. The compensation can be up to 600 EUR per passenger.
However, it is often extremely time-consuming and very unlikely to get Lufthansa to pay compensation for a flight that is delayed or canceled. Lufthansa will try to find ways and excuses to not pay you compensation. Therefore, they will often reject your inquiries and thus also your rights. That is why we at Air Delay have made it easy to get compensation from airlines, like Lufthansa.
If you are convinced that you are entitled to a Lufthansa flight cancellation compensation, contact Air Delay and let us enforce your rights.
Lufthansa flight compensation
Lufthansa passengers are entitled to compensation if their flight is either canceled or delayed for more than 3 hours. Many passengers forget this, but at Air Delay, we make sure that you get your legal compensation for your flight when you do not arrive on time. The flight delay is not measured by departure time as many people think. But the delay is measured by comparing the original time of arrival with the actual time of arrival. A cancellation is also somewhat of a delay, as cancellations often result in a delayed arrival compared to your original arrival time.
Lufthansa flight delays
You have the option of having your flight ticket refunded if your flight is 5 hours late. In this scenario, you can also choose to get a return flight. However, you can also get compensation for shorter delays on your Lufthansa flights. Delays of more than 3 hours to your destination mean that Lufthansa must pay compensation. The amount for which you can apply for compensation increases depending on how far you fly, as well as how long you have been delayed compared to the scheduled departure. You can see the different steps here:
- Flight of 1,500 km or less entitles you to € 250
- Flight between 1,500 km – 3,500 km entitles you to € 400
- Flight that is longer than 3,500 km and outside the EU entitles you to € 600
You must have your compensation paid in cash, through a bank check, or as a bank transfer. All other ways to repay the amount must be approved by you in writing. Since they have to pay for all Lufthansa flights, Lufthansa has to pay a lot of compensation overall. Therefore you will find that the airlines will try to avoid paying compensation and come up with excuses for extraordinary circumstances, like bad weather, safety risks, etc. Because, if the reason for the delay is extraordinary circumstances that are outside of the airline’s control, then the airline is not obliged to pay you compensation. But in 60-70 % of cases, the airlines make false rejections. Therefore, it is a good idea to let Air Delay handle your case and take the airline to court if needed to win your Lufthansa flight delay case.
Lufthansa flight cancellations
When you experience a cancellation, it now means that you have bought flight tickets that are unused. You are therefore entitled to:
- A refund of your flight ticket.
- A rebooking of your ticket so you can fly with the next available departure.
- A rebooking of your ticket so you can leave at a later date of your choice.
You also have the option of receiving compensation for canceled flights, in addition to the refund. As with delays, the amount of compensation will depend on how long your flight is. However, your right to compensation may be invalid if the reason is extraordinary circumstances that are outside the airline’s control. However, you should always have this checked as airlines often cover the real cause, such as technical issues. You must therefore always have documentation of the cause so that you can ensure that the cause is not a technical problem. However, airlines do not have to pay the canceled flight compensation if you have been informed of the cancellation 2 weeks before departure and if you have already been rebooked to an alternative flight.
If you are rebooked for the next available departure, Lufthansa will have to pay for hotel accommodation as well as transport if this is necessary. Remember that the new flight ticket must match the original departure as much as possible. Therefore, you should always check if you can get compensation from the airline.
Lufthansa flight denied boarding compensation
There are also some cases where you will be denied boarding due to overbooking. Experiencing this kind of case could be very frustrating as it can be difficult to understand why airlines would overbook their planes. Airlines will often do this on purpose because in most cases not all passengers will show up for their flights. Thus, they will book more passengers on a flight, with that in mind that they can fully make use of all seats on the plane. If you have been in this unfortunate situation, you are still entitled to flight cancellation compensation or booked to an alternative flight.
About Lufthansa
Lufthansa Airlines is a major European airline. Lufthansa’s headquarters are located at the airport in Köln. However, Frankfurt Airport is the largest Lufthansa hub. Lufthansa operates worldwide, offering routes to continents such as Europe, Asia, North America, and South America.
As a customer of Lufthansa, it is possible to travel to India, Thailand, Sri Lanka, Indonesia, Canada, USA, Colombia, Cuba, and French Guiana, the Canary Islands many other destinations.
Contact Air Delay about your Lufthansa delayed or cancelled flight
Do you feel like all of this information is just too much to handle? Then let us at Air Delay do the rest, you only need to send your flight details to create a case with us.
What will you gain from creating a case with us? First of all, you can save plenty of time because this process can be very time-consuming and a lot of burden on you. Second, we have many connections with airlines and travel agencies and we are an experienced team in this field and have helped countless passengers in getting their money back. Lastly, you take no financial risk by claiming compensation through us, as we cover all legal costs that might occur.
You can join the Facebook group named Bad Experiences with Lufthansa – Refund and Compensation where you could discuss all your problems regarding Lufthansa with other passengers and help each other with troubles you are possibly sharing.
