It can happen that Austrian Airlines flights don’t depart as scheduled and as an airline passenger, it can be quite inconvenient if you experience flight disruptions that change your travel plans such as a cancelled flight, flight delay or even denied boarding due to overbooked flights. However, you may be entitled to flight compensation or refund if your Austrian Airlines flight does not fly as scheduled. Continue reading so you can gain further information on your air passenger rights and opportunities.
If you think you are eligible for compensation or refund, you can always claim compensation on your own. However, the process can be long and difficult for air passengers, and many airlines usually don’t make it easy for you to claim compensation. We at Air-Delay.com can help you to get Austrian Airlines to pay compensation which you are entitled to. We have helped more than 10.000 air passengers that have been in the same situations as you. Send us your flight details such as booking confirmation, boarding pass, and our expert team will create a case for you.
The history of Austrian Airlines
Austrian Airlines originated back in 1957, where it was formed as a merger of Air Austria and Austrian Airways. Furthermore, the airline is the national airline of Austria. Austrian Airlines headquarter is at the airport located in Vienna, the Vienna International Airport, where the majority of the Austrian flights depart.
Austrian Airlines is a member of the Star Alliance, which offers benefits for all members when flying with Austrian Airlines.
Austrian Airlines is part of the Lufthansa group. Lufthansa group also owns and operates airlines such as Lufthansa, Swiss International and Brussels Airlines.
With Austrian Airlines you can travel to more than 130 different destinations around the world. You can book a trip to destinations in the Middle East, Europe, Africa, Asia, North America and the Caribbean. Here you can get to countries like Jordan, the United Kingdom, Iran, Israel, China, Thailand, Sri Lanka, Maldives and many other countries.
What are your air passenger rights?
The European Union (EU) has legislation in place to protect the rights of passengers when travelling by plane. The EU regulation 261/04 obliges airlines to offer certain services such as compensation to passengers, however the EU regulations only applies in situations where:
• All flights with both legs in the EU
• All flights with a departure from an EU country
• All flights departing from a non-EU country but arriving at an EU country – IF the air carrier is a European licensed airline.
So this means that if an airline is not a European airline and the flight is not based in EU, there is no compensation to be paid under EU regulations.
Austrian Airlines is a European airline and therefore it is in your favor if you have to seek compensation and refund.
Continue reading to gain more information on other factors that affect whether or not you can claim compensation and refund from Austrian Airlines flights in cases of flight cancellations and flight delays.
Austrian Airlines delayed flight compensation and refund
If you experience Austrian Airlines flight delays, then you may be entitled to flight delay compensation in these cases:
– If you had your flight delayed and the arrival time is 5 hours or later than scheduled, then you may be entitled to a full refund of your ticket. Or alternatively that the tickets are rebooked for a return flight.
– If the delay causes you to arrive 3 hours later at your final destination, you may be entitled to flight delay compensation. Here, the amount of how much compensation you can get depends on how long your flight route is:
- Is the flight 1,500 km or less (passengers are entitled up to 250 EUR)
- Is the flight between 1,500 and 3,500 km (passengers are entitled up to 400 EUR)
- Is the flight outside the EU and more than 3,500 km (passengers are entitled up to 600 EUR)
In the event of an Austrian Airlines flight delay, you may also end up having to book new tickets if you have long delays or it causes you to not reach connecting flights, etc. Here, it is the airline that has to pay for the financial expenses you have from the result of the flight delays. If the delay causes you to stay one or more nights extra at a hotel then Austrian Airlines will have to take care of those costs. As well as if you miss hotel nights that you have already booked, Austrian Airlines will have to bear those costs.
However, passengers are not entitled to flight delay compensation if the delay is caused by extraordinary circumstances that are not in the airline’s control. Bad weather, work strikes, terrorist attacks, restrictions from air traffic control, etc are an example of extraordinary circumstance.
If you have been unlucky and experienced Austrian Airlines flight delays, contact us at Air-Delay.com to see how much compensation you are entitled to.
Austrian Airlines flight Cancellation
If you experience a flight cancelled with Austrian Airlines, then you have these options to choose from:
- Get a full refund of the price of your flight ticket.
- Get a rebooking so you can leave for the next available departure.
- Rebook the ticket for a later departure.
If you choose a rebooking, Austrian Airlines will have to pay for a hotel stay as well as transportation to and from the hotel.
In addition to the option below, you can also get compensation for the cancelled flight, in the same way with flight delays.
You will not be able to receive compensation for flight cancellations in these cases:
- If you have been informed about the flight cancellation 2 weeks before the flight date.
- If you have received a rebooking that is an alternative flight under similar circumstances.
- If the cancellation is caused by extraordinary circumstances.
Create your case with us at Air-Delay.com and get expert help to claim compensation and request refund that you are entitled to for your Austrian Airlines flight. You may also join the Facebook Group called Bad Experiences with Austrian Airlines – Refund and Compensation so that you may discuss your experiences with Austrian Airlines along your fellow passengers.
Website: danskrejsehjaelp.dk
E-mail: kundeservice@danskrejsehjaelp.dk
Phone number: +45 6913 6906.
